Animals
No animals are permitted in units as it is against the Body Corporate Regulations. If you wish to bring any animals into a holiday house, you must first check with reservations. We have a small number of homes in Sunshine Beach only, which allow this facility and if it is approved by the owners, a fee must be paid to cover the cost of Pest Control, to be conducted on departure.
Bookings
To secure a reservation 50% deposit of the total tariff is required within 24 hours (by the end of the next business day) of making a booking. Should your deposit not be paid by this time, the booking will be automatically cancelled.
If a booking is made outside of six months from your arrival date a non-refundable $200 holding deposit is required within 24 hours of making the booking. Again should the deposit not be paid by this time, the booking will be automatically cancelled. Up to 50% of the total tariff will then be required six months prior to your arrival date.
Changes and alterations to any booking can only be made up to 90 days outside of your arrival date. Any changes made within 90 days of your arrival date attracts the same conditions as a cancellation.
The deposit is accepted on the basis of current conditions and your booking is subject to change as may be notified by this Agency prior to the commencement of the letting. However, every reasonable effort will be made to offer alternative accommodation should circumstances prevent the original accommodation from being available. Should the premises become unavailable through unforeseen circumstances {i.e fire, storm, damage, change of ownership etc} we will notify you and endeavour to obtain alternative accommodation. Dowling & Neylan Real Estate cannot be held responsible for the actions taken by the owner, third party or unforeseen event occurring beyond our control.
The balance of monies is due on arrival. We accept cash, credit cards (VI and MC only) and Eftpos. Cheque will only be accepted if prior arrangements have been made. Please contact our office if you would like to make any payments by direct transfer.
Please note: The credit card used for payment of accommodation must be in the name of the person who signs the registration card upon arrival.
A valid credit card (MC or VC) imprint for $300 - $500 will be required to be signed on check-in, to be kept on file as security and destroyed four days after departure, once the property has been inspected. If no credit card is available, we require a $300 - $500 cash security deposit (amount dependant on the property being rented). This will be processed by this office, a receipt issued and refunded by cheque after departure, once the property has been inspected. In the case where the guest is found liable for damages or outstanding charges and the amount is greater than or less than the signed security deposit the guest will be charged accordingly.
PLEASE NOTE: NO KEYS WILL BE ISSUED UNTIL A CREDIT CARD IMPRESSION HAS BEEN TAKEN AND SIGNED OR A CASH SECURITY DEPOSIT HAS BEEN PAID.
Due to the nature and competitiveness of holiday letting in Noosa, properties all over the Noosa area are continuously being renovated, either in the same building or adjacent buildings. No responsibility is taken for disturbances or inconvenience caused by renovations.
Cancellations
In the event of a tenant cancelling for any reason whatsoever, it shall be a condition that no refund of the deposit shall be made unless and until the premises are re-let for the full rental of the proposed occupancy, then a service fee of 12% (+gst) and 1.5% (+gst) Administration fee (which includes any bank charges) of the deposit held shall be charged to the person cancelling the booking. It shall also be a condition that all reservations remain subject to approval by the owner of the property booked.
Please note that there is no refund available when a $200 holding deposit has been paid.
Refunds cannot be made to credit cards. All refunds are paid via trust account cheque.
Changes and alterations to any booking can only be made up to 90 days outside of your arrival date. Any changes made within 90 days of your arrival date attracts the same conditions as a cancellation as stated above.
Linen and Cleaning Changes
Most of our properties have linen supplied. If you require extra linen, please contact our office. A small fee will apply. Properties are serviced mid-week for stays 10 days or longer. Should you require additional services, please contact us prior to your arrival and we will arrange this for you (charges apply).
Late Arrivals
Our office Hours are:
8.15 am - 5.15 pm Monday - Friday
9am - 5pm Saturday, Sunday and public holidays (closed Christmas Day, Good Friday and Anzac Day).
If you are arriving outside office hours, could you please call our office so we can organise alternative arrangements. Please advise approximate time of arrival and payment method for the balance of your accommodation. A fee of up to $38.50 applies for arrivals after 10 p.m
Maximum Number of Guests
Each property on our website has a 'Features' list which lets you know the maximum number of guests allowed in each property.
Tariffs
Tariffs are current as per the tariff sheet and are subject to change without notice. No responsibility is accepted for errors and omissions contained on this web site.
Properties that are less expensive than adjacent properties reflect the standard of the property.
Telephones
Telephones are available in some of our properties. Most are available for local and incoming calls only. Please check with reservations when making a booking.
Weddings, Parties, Functions etc.
Properties we manage are to be used purely for holiday accommodation only. A charge of $5000 will be incurred, should
any type of function be held in the property.
Unfortunately, where damage has occurred, the additional cleaning and/or replacement costs will be charged.
We do not wish to offend our holiday guests, as most guests respect the properties in which they are holidaying, however we need to advise everyone of extra charges occurring in this event.
Keys
For security reasons, lost keys will incur a complete re-key of the locks at the guests’ expense.